Last update: 04:32 PM Tuesday, January 5, 2010

• When I try to take a test, the page either times out, or I get the following message on screen: "Network Error (tcp_error). A communication error occurred: The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time."
• Can the questions be saved to a computer hard drive for later practice.
• My Kaspersky anti-virus programme says there is a trojan virus on the test page and blocks the page.
• I need to remove limitations/restrictions from my licence. Do you do a special package for just the part modules I need, or can I purchase access to just part modules?
• In Module 4, there are no practice questions for sub-sections 1.1b, 1.2b, 1.3b & 3b. Why not?
• I cannot log-in. I am sure my username and password are both correct, but the log-in boxes just keep reappearing (no "Incorrect username/password" message appears).
• What are the "Unverified" questions which are always the last sub-section of each module?
• Can I stop receiving the Tutorial Support notification emails?
• Can I get a VAT receipt for my payment.
• How do I clear my stored questions, that I have stored from previous modules (now expired)?
• The maximum amount of stored questions is 30, but as soon as I have 13 stored I am told I have reached my 30 maximum limit.
• How can I "jump in at" any question number when doing a sequential test?
• I want to extend my membership of a module by another month. Will I get it half price like I would if I had joined for 2-months originally.
• I'm working my way through the questions using 'sequential test', when, after a break, it has reset me right back to the beginning and I have to start over?
• What payment options do I have, to enroll with a module?
• How much does it cost to join club66pro.co.uk?
• How do I order modules?
• I have made a purchase using credit or debit card, but my account page is still showing "Pending" even after some time.
• If I have a query regarding any of the questions, can I contact you?
• I am trying to use the sequential question format, but when I return to it, I can only start again from the beginning, as it seems to have forgotten where I got to. Why is this?
• The subsection list says the subsection has, say, 20 questions in it, but when I select Cat.A and 30-question Random exam, only, say, 11 questions appear. Where are the other 9 questions?
• Can I change my module part way through a month's membership?
• When is my membership cancelled?
• How many questions are available in each module?
• Can I practice Essay questions?
• Can you send me the questions by email?
• How do I register with club66pro.co.uk?
• How do I take a test?
• Why can't I print, or copy, the questions from the test page?
• Logging on problems - Troubleshooting tips
• Is there a limit to the number of locations I can log-in from?